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    When Will My Order Ship?

    Everything you buy on Hidden Collective ships directly from each of our makers. Because many of their products are small batch or custom made, shipping times will vary. If you have a question about the status of your order you can email info@hiddencollective.com


    Can I Track My Order?

    As soon as your item is shipped, you will be provided with a tracking number and will be able to check the status of your order anytime.


    What Is Your Return Policy?

    The Makers in the Hidden Collective community build items in small batches, many of which are custom made. Because of this, we do not currently accept returns. If you have an issue with a product that you have received, please contact us at info@hiddencollective.com and we will assist you.


    Questions about an order:

    If you have any questions about your order you can contact us at info@hiddencollective.com with your question and order number.


    Can I Cancel My Order?

    Order cancellations are considered on a case-by-case basis depending on what stage of the order fulfillment process your order is in. If you believe you need to cancel an order please email info@hiddencollective.com