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    This document and the other documents that we reference below make up our terms and conditions (“terms”). The Terms are a legally binding contract between you and Hidden Collective Inc (“Hidden Collective”). This contract sets out your rights and responsibilities when you use the services provided by Hidden Collective so please read it carefully. By using any of our services (whether just visiting and/or browsing the site or by purchasing something from or through us), you’re agreeing to the Terms. If you don’t agree with the Terms, you may not use our Services.

    This website is operated by Hidden Collective. Throughout the site, the terms “we”, “us” and “our” refer to Hidden Collective. Hidden Collective offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

    If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

    Any new features or tools which are added to the current store shall also be subject to the Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

    Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you and to provide a platform for our craftsmen to sell their products and services to you.


    SECTION 1 - GENERAL USE

    By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site. 

    You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

    You must not transmit any worms or viruses or any code of a destructive nature.

    A breach or violation of any of the Terms will result in an immediate termination of your use of our services including the right to access the website and make purchases.

    Your Account with Hidden Collective: 

    You’ll need to create an account with Hidden Collective to use some of our Services. The following rules apply to your account:

    1. You must be 18 or older to use our Services. Otherwise, you may only use our Services under the supervision of a parent or legal guardian. Truthfulness. Provide accurate information about yourself. It’s not OK to use false information or impersonate another person or company through your account.
    2. A username that is inappropriate or uses someone’s intellectual property rights violates the Terms.
    3. You are responsible for your account. You’re solely responsible for any activity on your account. If you’re sharing an account with other people, then the person whose billing information is on the account will ultimately be responsible for all activity. If you’re registering as a business entity, you personally guarantee that you have the authority to agree to the Terms on behalf of the business. Also, your accounts are not transferable.
    4. Protect your password. As we mentioned above, you’re solely responsible for any activity on your account, so it’s important to keep your account password secure.
    5. Your relationship with Hidden Collective. Creating an account with Hidden Collective or using our Services makes you an independent contractor with Hidden Collective. No agency, partnership, joint venture, employment or franchisee relationship with Hidden Collective is intended or created by the Terms. This applies to both buyers and sellers on Hidden Collective. Accordingly, Hidden Collective does not have an agency, partnership, joint venture, employment or franchisee relationship with any maker/store on the marketplace.
    6. Your liability for purchases. Any purchase through Hidden Collective by a corporation, LLC, limited partnership or any other limited liability entity is attributable to the individual making the purchase on behalf of such organization. Accordingly, any buyer is personally liable for purchases even when those purchases are made on behalf of an organization with limited liability. This personal liability is joint and several where there are more than one individuals associated with the organization.

    Your Content:

    Content that you post using our Services is your content (“Your Content”). We don’t make any claim to it. That includes anything you post using our Services (like usernames, shop names, profile pictures, listing photos, listing descriptions, reviews, comments, videos, etc.). 

    Responsibility for Your Content. You understand that you are solely responsible for Your Content. You represent that you have all necessary rights to Your Content and that you’re not infringing or violating any third party’s rights by posting it. 

    Permission to Use Your Content. By posting Your Content through our Services, you grant Hidden Collective a license to use it. We don’t claim any ownership to Your Content, but we have your permission to use it to help Hidden Collective function and grow. That way, we won’t infringe any rights you have in Your Content and we can help promote your products and services.

    Rights You Grant Hidden Collective. By posting Your Content, you grant Hidden Collective a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use, display, edit, modify, reproduce, distribute, store, and prepare derivative works of Your Content to provide the Services and to promote Hidden Collective, your Hidden Collective shop, or the Services in general, in any formats and through any channels, including across any Hidden Collective Services or third-party website or advertising medium. For example: if you upload a photo of a listing on your Hidden Collective shop, we have permission to display it to buyers, if you post a description in English, we can translate it into French so a buyer in Paris can learn the story behind your item; and if you post a photo, we can feature it on our homepage, in one of our blogs or even on a billboard to help promote your business and Hidden Collective’s. 

    Inappropriate, False or Misleading Content. There are certain types of content we don’t want posted on Hidden Collective’s Services (for legal reasons or otherwise). You agree that you will not post any content that is abusive, threatening, defamatory, obscene, vulgar or otherwise offensive or in violation of our Terms. You also agree not to post any content that is false and misleading or uses the Services in a manner that is fraudulent or deceptive.

    Your Use of Our Services:

    License to Use Our Services. We grant you a limited, non-exclusive, non-transferable and revocable license to use our Services—subject to the Terms and the following restrictions in particular:

    1. Don’t Use Our Services to Break the Law. You agree that you will not violate any laws in connection with your use of the Services. This includes any local, state, federal and international laws that may apply to you. For example, it’s your responsibility to obtain any permits or licenses that your shop requires; you may not sell anything that violates any laws; and don’t commit fraud, theft or any other crimes against Hidden Collective, another Hidden Collective user or a third party.
    2. Pay Your Bills. You are responsible for paying all fees that you owe to Hidden Collective. You are also solely responsible for collecting and/or paying any applicable taxes for any purchases or sales you make through our Services. 
    3. Don’t Steal Our Stuff. You agree not to “crawl,” “scrape,” or “spider” any page of the Services or to reverse engineer or attempt to obtain the source code of the Services. 
    4. Don’t Try to Harm Our Systems. You will not distribute any virus or other harmful computer code through the Services.
    5. Follow Our Trademark Policy. The name “Hidden Collective,” and the other Hidden Collective marks, phrases, logos and designs that we use in connection with our Services, are trademarks, service marks or trade dress of Hidden Collective in the U.S. and other countries.  Any unauthorized use of Hidden Collective’s trademarks, logos, or other copyrighted information is strictly prohibited.
    6. Share Your Ideas. We love your suggestions and ideas! They can help us improve your experience and our Services. Any unsolicited ideas or other materials you submit to Hidden Collective (not including Your Content or items you sell through our Services) are considered non-confidential and non-proprietary to you. You grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you.

    SECTION 2 - GENERAL CONDITIONS

    We reserve the right to refuse service to anyone for any reason at any time.

    You understand that your content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

    You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

    The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


    SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

    We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

    This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

    Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

    We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


    SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

     

    Prices for our products are subject to change without notice.

    We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

    We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

    SECTION 5 - PRODUCTS OR SERVICES

    We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. 

    We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

    We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet expectations, or that any errors in the Service will be corrected.  

    Warranties, if any, are the responsibility of the vendor/seller.

    SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

    We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

    You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


    SECTION 7 - ERRORS, INACCURACIES AND OMISSIONS

    Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

    We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


    SECTION 8 - OPTIONAL TOOLS

    We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. 

    You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

    Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

    We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


    SECTION 9 - THIRD-PARTY LINKS

    Certain content, products and services available via our Service may include materials from third-parties.

    Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

    We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


    SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

     

    If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

    We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

    You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

    SECTION 11 - PERSONAL INFORMATION

    Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy see below.


    SECTION 12 - PROHIBITED USES

     

    In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

    SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

    Hidden Collective is dedicated to making our Services the best they can be, but we’re not perfect and sometimes things can go wrong.  You understand that our Services are provided “as is” and without any kind of warranty (express or implied).  We are expressly disclaiming any warranties of title, non-infringement, merchantability and fitness for a particular purpose, as well as any warranties implied by a course of performance, course of dealing or usage of trade.  We do not guarantee that: (i) the Services will be secure or available at any particular time or location; (ii) any defects or   will be corrected; (iii) the services will be free of viruses or other harmful materials; or (iv) the results of using the Services will meet your expectations.  You use the Services solely at your own risk.  Some jurisdictions do not allow limitations on implied warranties, so the above limitations may not apply to you. 

    Liability Limits.  To the fullest extent permitted by law, neither Hidden Collective nor our employees or directors shall be liable to you for any lost profits or revenues, or for any consequential, incidental, indirect, special or punitive damages arising out of or in connection with the Services or these Terms (including chargebacks and/or fraud).  In no event shall Hidden Collective’s aggregate liability for any damages exceed the greater of one hundred US dollars ($100.00) or the amount you paid Hidden Collective in the past 12 months. Some jurisdictions do not allow limitations on incidental or consequential damages and so these limitations may not apply to you.

    We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

    We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

    You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

    You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 

    In no case shall Hidden Collective, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


    SECTION 14 - INDEMNIFICATION

    If Hidden Collective gets sued because of something related to your store or products, you agree to defend and indemnify us. That means you’ll defend Hidden Collective (including any of our employees) and hold us harmless from any legal claim or demand (including reasonable attorney’s fees) that arises from your actions, your use (or misuse) of our Services, your breach of the Terms or your account’s infringement of someone else’s rights.

    We reserve the right to handle our legal defense however we see fit, even if you are indemnifying us, in which case you agree to cooperate with us so we can execute our strategy. 

    You agree to indemnify, defend and hold harmless Hidden Collective and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 


    SECTION 15 - SEVERABILITY

    In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

    The Terms, including all of the policies that make up the Terms, supersede any other agreement between you and Hidden Collective regarding the Services. If any part of the Terms is found to be unenforceable, that part will be limited to the minimum extent necessary so that the Terms will otherwise remain in full force and effect. Our failure to enforce any part of the Terms is not a waiver of our right to later enforce that or any other part of the Terms. We may assign any of our rights and obligations under the Terms.


    SECTION 16 - TERMINATION

    The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

    These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

    If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


    SECTION 17 - ENTIRE AGREEMENT

    The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

    These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

    Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


    SECTION 18 - GOVERNING LAW

    These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New Hampshire.

    Any legal action against Hidden Collective arising out of these Terms and Conditions must be brought in the New Hampshire Superior Court of Merrimack County in the State of New Hampshire. 

    Hidden Collective will be entitled to ALL COSTS AND REASONABLE ATTORNEY FEES if it is the prevailing party in any legal action.


    SECTION 19 - CHANGES TO TERMS OF SERVICE

    You can review the most current version of the Terms of Service at any time at this page.

    We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting.


    SECTION 20 - BUYER POLICY

    Understanding Hidden Collective’s Limitations as a Venue

    Hidden Collective provides a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that Hidden Collective is not a part of that transaction. By shopping on Hidden Collective, you understand that: You are not buying directly from Hidden Collective, but from one of the many talented sellers on Hidden Collective; Hidden Collective does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Hidden Collective or any content posted by sellers (such as photographs or language used in listings or shop policies); and Each seller on Hidden Collective accepts different payment methods and has their own processing times, shipping methods, and shop policies. 

    Communicating with Other Hidden Collective Members 

    Harassing or abusing another member;

    Contacting someone after they have explicitly asked you not to; or Interfering with a transaction or the business of another member. 

    Interference

    Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on Hidden Collective. Examples of interference include:

    Contacting another member via Hidden Collective Conversations to warn them away from a particular member, shop, or item; Posting in public areas to demonstrate or discuss a dispute with another member; or Purchasing from a seller for the sole purpose of leaving a negative review.

    Harassment

    Any harassment of Hidden Collectives members, to support or glorify hatred toward, or otherwise demean people based upon: race, ethnicity, religion, gender, gender identity, disability, or sexual orientation is strictly prohibited. If you receive a Convo that violates this policy, please let us know right away.

    Purchasing an Item on Hidden Collective

    When you buy from a shop on Hidden Collective, you’re directly supporting an independent business, each with its unique listings, policies, processing times, and payment systems. By making a purchase from a seller on Hidden Collective, you agree that you:

    1. Have read the item description and shop policies before making a purchase
    2. Have submitted appropriate payment for item(s) purchased
    3. Have provided accurate shipping information to the seller.

    Leaving a Review of an Item

    By leaving a review or photograph, you acknowledge that your review and/or photograph and profile information will be publicly displayed on the seller's listing and review pages.

    Reviews and photographs may not:

    1. Contain private information;
    2. Contain obscene, racist, or harassing language or imagery;
    3. Contain medical drug claims;
    4. Contain advertising or spam;
    5. Be about things outside the seller’s control, such as a shipping carrier, Hidden Collective or a third party; or
    6. Undermine the integrity of the Reviews system. 

    Extortion

    Extortion is not allowed on Hidden Collective. Any attempt to manipulate reviews through threats, intimidation, or bribery is considered extortion and is strictly prohibited on Hidden Collective. Examples of extortion include the following:

    1. A buyer leaves a negative review in an attempt to force the seller into providing additional items that were not agreed upon in the original transaction.
    2. A buyer leaves a negative review in an attempt to force the seller into providing a refund when a refund is not warranted.

    Schilling

    Shilling is not allowed on Hidden Collective. Shilling is the fraudulent inflation of a shop’s reputation by use of an alternate account. The intent of shilling is to make a seller look more desirable by increasing the shop’s number of sales and overall review score. Not only does it violate our core value of transparency, but it is considered to be a deceptive business practice by the US Federal Trade Commission. Reviews must reflect the honest, unbiased opinions, findings, beliefs, or experience of the buyer.

    By uploading a photograph to Hidden Collective’s website or mobile app, you warrant that:

    • You own the photograph or you have the rights or permission to use the photograph
    • You understand that, as stated in Hidden Collective’s Terms of Use, Hidden Collective has license to use any content you provide to Hidden Collective.

    Sellers’ responses to reviews must also comply with this policy. Sellers may hide photographs that they do not feel accurately represent their brand, or they may report reviews that violate our Terms of Use. We reserve the right to remove reviews or photographs that violate our policies or Terms of Use.

    Reporting a Problem with an Order or Returning an Item

    Non-Delivery

    A Non-Delivery occurs when a buyer places an order and submits payment, but the seller does not ship the item or does not ship the item to the correct address. The following are examples of Non-Delivery cases:

    • An item was never sent.
    • An item was sent to an address that is not on the Hidden Collective receipt or was not verified through our systems or USPS address verification.
    • There is no proof that the item was shipped to the buyer’s address. 

    Not-as-Described

    An item is Not as Described if it is materially different from the seller’s listing description or photos. Here are a few examples of Not as Described cases:

    • The item received is a different color, model, version, or size.
    • The item has a different design or material.
    • The item was advertised as authentic but is not authentic.
    • The seller failed to disclose the fact that an item is damaged or is missing parts.
    • A buyer purchased three items but only received two. The condition of the item is misrepresented. For example, the description at the time of purchase said the item was “new” and the item is used.

    Not as Described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:

    • The item(s) were ordered for a specific date or event.
    • A deadline was agreed upon by the buyer and seller.
    • The item(s) are rendered useless after that date. 

    Ineligible Transactions

    The following are not eligible for Hidden Collective’s case system:

    • Items that have been purchased in person
    • Intangible items, services, or prohibited items
    • Transactions where payment is not made through Hidden Collective’s Direct Checkout payment platform
    • Items that are returned without a return agreement
    • Items that have been altered, used, worn, or washed after receiving them
    • Physical or tangible items that are not available for return because they have been destroyed or discarded by the buyer
    • Items that are received after the agreed-upon delivery date due to shipping delays cancelled transactions that have already resulted in a refund

    Requesting a Cancellation

    Only sellers may cancel transactions. Buyers may request that a seller cancel an order by contacting the buyer and Hidden Collective.

    Returning an Item

    Each seller has his or her own return policies, which should be outlined in their Shop Policies. Not all sellers accept returns. If you reside in the European Union, you may be entitled to a 14-day “cooling off period,” or a “right of withdrawal,” during which you may return an item for any reason.


    SECTION 22 - CONTACT INFORMATION

    Questions about the Terms of Service should be sent to us at dave@hiddencollective.com.